Please take note of all information provided on this page – Find all relevant details when shopping online, along with the online quote/ order process prior to making contact.

Our goal is to make the online quotation and order process as simple and intuitive, as possible. If however you have any queries, please take careful note of the details below. Particularly the online quotation and order process.

Index: Click links below to learn more…

• 5 Steps: Know the Online DIY Quote + Order Process?
• Lead Times
• Shop By Location
• Shopping Tips
• Trade Protection
• Contacts + Order Feedback
• Delivery/ Collection/ Times
• Returns
• Business-2-Business (B2B) Partnerships

Video | Online Quotes + Orders: Watch a detailed overview for online quotes + orders, 24/7! >> Fast do-it-yourself (DIY) solutions.

Our Mission: We strive to bring you top local and international brands, products and services. These are available online as:

1. ‘Stock Held Items’ (SHI)
2. Custom-made items and/or items ‘Manufactured On Order’ (MOO)
3. ‘Virtual’ products & services
4. ‘Downloadable’ products

All these options can be viewed, quoted or purchased online, at any time of the day. Our primary goal is bring you great value, whilst saving you time and money – Find the best possible pricing right here on our website.

DIY: Our fully functional eCommerce website allows you to obtain quick online quotes or orders for all available products and services with just a few clicks of your mouse. Our automated DIY (Do-It-Yourself) solutions offer you better pricing with significantly lower trading costs. You can even process online quotations and orders using your smart phone. [Learn More]

Dispatch Outlets: When shopping online, you can find the dispatch outlet on the ‘Additional Information’ tab, as per the relevant product page – *Scroll down to full description. [Learn More]

Lead Times: Find lead time & product type on the ‘Additional Information’ tab, as per the relevant product page – *Scroll down to full description. [Learn More]

Delivery & Collection: We always try to offer the best online delivery rates to your door or specified address. *Delivery rates may be subject to change – [Learn More]

Collections are only available as an option when displayed during the online quote or order process (@Checkout) – When selecting products, take note of the ‘dispatch outlet’ as per the tabs on relevant product page; Or Shop by Outlet for collection. [Learn More]

IMPORTANT: All delivery or collection details (when applicable) will be provided when your order is ready for dispatch (Only).

Manual Quotations: If you are not comfortable processing your own quotations or orders online, we will be happy to assist you. However, for items that can be found on our website ‘as standard’, there will be an additional admin fee, which will be included on the quotation or order. If the item in question is not a ‘standard listed’ item on our website, the admin fee will be waivered. For manual quotation or order processing on your behalf, please complete the following form to assist us with retrieving all the required information needed to assist you: Click here for manual quotations & order processing on your behalf

Review the 5 easy steps for any DIY online quotations & orders, as below:

If you don’t already have a user account, simply register or sign in, as below:

Once you have an account, you can shop and add products (or services) to your shopping cart for quotation or immediate order processing. You will also be able to track all details and view order history from your online user account.

FOR QUOTATION ONLY: Online Quotation Process (DIY) –

• Add to Cart: Add the required items (products) for quotation to your shopping cart
• Checkout: Once all required items have been added to your cart, go to ‘Checkout’ page for quote submission
• Quote Only (Pay Later): Then simply select the ‘Quote (Pay later)/ EFT (Electronic Fund Transfer)/ Bank Deposit’ option to pay later via Internet Banking or Bank Deposit
• Official Order: Once a quotation has been approved and/or you are ready to continue, make payment as per the banking details provided online; Or as per the banking details in the body of the Quotation/ PO email received – *Check Spam Folder, if not in your Inbox
• Bank/ Payment Reference: On EFT/ Bank Deposit Payment, use your Quote/ Order Number (e.g. SMM#1XXXX), as a bank payment reference for easy tracking and to prevent any delays on order processing
• Delivery/ Collection/ Times: Learn More

NOTE: Certain quotation forms (products) have been created for custom/ special online quotation requests – On receipt of all required information, our relevant factory outlets will cost & quote accordingly. All quotations are valid for 30 days & will be automatically cancelled thereafter – If an order is needed after the 30 days, then the quotation/ order will need to be recreated for order processing.

FOR IMMEDIATE ORDER PROCESSING:

• Online Payments (Payment Gateway): You will have options for online payments via credit card, debt card & other available payment gateway options on order processing
• EFT (Electronic Fund Transfer)/ Bank Deposit: For direct payments, find banking details online when quote/ order process completed; Or in the body of the Quotation/ PO email received – *Check Spam Folder, if not in your Inbox
  • More Urgent Orders: Please do ‘Immediate Payment’ for fund clearance & order processing ASAP
  • Bank/ Payment Reference: On EFT/ Bank Deposit Payment, use your Quote/ Order Number (e.g. SMM#1XXXX), as a bank payment refence for easy tracking & to prevent any delays on order processing

When you ready for order processing, simply make payment via your preferred means – Credit Card, Debt Card, EFT or Bank Deposit & other available options.

• For Stock Held Items (SHI): Full payment will be required for processing & dispatch
• For Customized Solutions or Manufacture on Order (MOO): Full payment OR a 60% deposit [min] will be required & settlement prior to dispatch

FOR EFT PAYMENTS OR BANK DEPOSITS:

• EFT/ Bank Payments: Use your Quotation/ PO Number (e.g. SMM#1XXXX), as your ‘Bank Reference’
• Proof of Payment (POP): Send to us as per the email address from which you received your Quotation/ PO – *Ideally ‘reply’ to your order email & attach the POP

Customized orders can be processed online without manual intervention from our team. All relevant options are available for your selection and/or comment when processing quotes or orders online (DIY). For customized orders, digital artwork or samples will be provided for your signed approval, where applicable.

• For Colour Accuracy: Pantone colour codes are to be confirmed during the online quote or order process
• Specific Fonts: For ‘special fonts’, provide full font name(s) during online quote or order process; Or you may need to send us font file(s), as required
• Logos & More: Provide all logos (or special designs outside the scope of ‘standard designs’) as high resolution vector (.pdf) file(s). If high res logo(s) is unavailable, our design team can redraw logo(s) at an additional fee (@Hourly rate) – This will be sent to you for your future use
• Customized Options: All ‘customizable items’ on our website include recommended specifications for your selection and/or comment. For orders requiring customization outside the scope of standard specifications: Please Click Here to Complete our Manual Quotation Form

Orders will be dispatched as per the Lead Times & Outlets found on the relevant product profile pages.

IMPORTANT: See ‘Additional Information’ tabs on the relevant product pages – *SCROLL DOWN to see entire product page. Standard Lead Times may be subject to change due to stock and/or capacity. Order Feedback will not be necessary (required) for orders within standard/ expected lead times – *Only orders surpassing standard/ expected working day lead times, will feedback be provided on request. If there are any Order Delays, due to stock and/or production capacity etc., we will communicate this ASAP – *As per information provided by the relevant factory outlet/ production team/ warehouse.

Lead Time Procedures & Types: Lead times are only applicable once payment has been received (*Full payment for stock held items or 60% deposit [min] for customized orders & settlement prior to dispatch).. And from the date signed artwork approval is received for customized orders (when applicable). On dispatch, courier and tracking details will be provided; Or collection address will be sent to you when ready for your collection (only).

• Stock Held Items (SHI): Normally within 1-5/10 working days (*Ave: 7 working days) – *May be subject to change due to stock and/or capacity
• Manufactured On Order (MOO): Customized or manufactured on order – Normally within 1-10/30 working days (*Ave: 14 working days) – *May be subject to change due to material supply and/or capacity
• Virtual Products or Services: As per lead time on product/ service page – *Find details in the ‘Additional Information’ tabs on product profile pages
• Downloadable Products: Download link will be sent via email or available on your online account once full payment has been received

Dispatch Outlets (Factory/ Warehouse): Find ALL required information on the relevant product page(s) – *SCROLL DOWN entire product page to ‘Full Description’, including ‘Additional Information’ Tab.

Please take note of the points below in conjunction with the screenshots (images), as visual aids ~

• Header Menu: Navigate to your relevant online store by region (‘Shop by Region’ – When applicable); Or the ‘Shop by Outlet‘ link to find dispatch outlets by micro-region (Province/ City and/or by brand)
• Category Page(s): Find column filters to filter by location >> *Column Header: ‘Dispatched From (Outlet)’
• Product Page(s): On each product page, scroll down to the ‘Additional Information’ tabs and find the dispatch outlet by location; Or take note of the SKU (Product ID) to determine the dispatch outlet, Supply ID, Category ID & Product ID

Header Menu: Find the ‘Shop by Outlet’ menu links.

Category Page(s): Find location filters to filter by micro-region.

Product Page(s): Find SKU & ‘Additional Information’ Tab on product pages.

Find product profiles, by category, from our main menus. Various product filters and further details can be found in the category sidebars. Below are some key features to help optimize your shopping experience ~

• Product Search: Find search facilities in the website header, footer or category sidebar
• Filters: Select from category sidebars to filter products by attribute(s) – i.e. Shop by Location (City), Brand, Category, Colour, Gender, Age etc.
• View Details: Click button to open product profile for full product details [OR]
• Product Link (Name): Click link to open product profile for full product details
• Add to Cart: Click button to add product(s) directly to shopping cart for quotation or ordering
• Wish List: Click button to add the product to your wish list
• Add to Compare: Click button to add two or more products to ‘compare list’ – From there, view all products in one page view
• Recently Viewed Products: Find list in category sidebar(s)
• More: Don’t be afraid to try other features for further options & info

All relevant information can be found on the product profile page(s) – View entire page for full details. Below are some key features to optimize your shopping experience ~

• Short Description: Find a summary of product near top of product page
• Detailed Description: Detailed description further down product page
• SKU & Category Section: Provides unique ‘Stock Keeping Unit’ number – May include details such as: (i) Dispatch Outlet; (ii) Supplier Code; (iii) Category and (iv) Product ID. Description/ link of relevant categories concerned are normally below the product’s SKU number
• ‘Additional Information’ Tab: May include more detailed dispatch outlet (location) information, lead time, dimensions, technical information and more
• Images: Navigate through images for visual review
• Pricing: Provided per unit, per set or batched for bulk sales, as indicated on the relevant product page
• Tiered Pricing: Discounted pricing on bulk item order, where applicable (e.g. Price normally X; Buy 10+ units for Y > @Discounted pricing)
• MOQ: Minimum Order Quantities are only relevant, when indicated
• Stock Information: Stock management details for ‘Stock Held Items’ (SHI), where applicable; Items ‘Manufactured On Order’ (MOO) will not have stock management information available, and lead times applicable as above
• Review Tab: Third-party ratings & reviews for product
• Related Products: In page sidebar or towards bottom of page
• More: ‘Add to Wishlist’; ‘Add to Compare; ‘Share’ links etc.

Header & Menus: Find key links in header and menu options.

Category & Product Pages: Find shopping features & key information – Read all details prior to purchase.

We strive to provide the best protection for all parties concerned. Here are just a few trade protection incentive that have been put in place for your peace of mind ~

• Registered Suppliers: Only reputable and registered supply outlets are permitted to do business
• Fair Trade: Strict policies, terms & conditions need to be adhered to protect all parties concerned
• Rating & Reviews: Buyers can view supply outlet ratings and reviews prior to purchase
• Communication: Direct messaging and contact with operation team(s) concerned
• Artwork: Digital artwork is provided for signed approval on all customized orders, prior to production
• Samples: May be provided for approval on high value orders, where applicable
• Window Period: Customers have 7 working days to raise any concerns on receipt of goods
• Fund Protection: All customer funds are kept in a holding account until the grace period expires
• Insurance: To be provided for high value deliveries where our couriers are used
• Have Your Say: Provide your own ratings and reviews by brand, product and/or supply outlet
• Feedback: Detailed feedback forms (received at our head office) are available regarding brands, products, service, supply outlets and more
• Deactivation: Supply outlets with unsatisfactory ratings will be deactivated until issues rectified or de-registered if there is no commitment to improve
• Performance: Various performance measures are undertaken for optimum risk management, security and performance, wherever possible

Firstly, find all required information by looking up the relevant product page(s), as per the online category, product name or by SKU number (Stock Keeping Unit/ Product ID). For quote and order feedback, review all information on the quote or order email you received. You can also find communication history by simply signing into your online user account.

Find further details on the dispatch outlet profile pages; Or find the ‘supply outlet profile link’ within the ‘Dispatch Outlet’ tab on relevant product profile page.

Header Menu: Find the ‘Shop by Outlet’ menu link. Then browse & open relevant dispatch outlet profiles.

Outlet Contact Forms: Customers can send direct messages to a particular supply outlet where contact forms are available.

*Full tracking details will be provided on dispatch.

• Online Deliveries: Virtual products or service will be delivered online or as required at best possible rate
• Local Deliveries: Based on economy delivery services & rates –
  • Main Cities (CBD’s/ Zone #1): ETA normally within 1-4 working days from dispatch date
  • Zone #2 & #3 (More Remote Areas): ETA normally within +-1-5/7 working days – Give a few extra days for remote areas, where limited delivery services may be available (e.g. Selected week dates for delivery to your area)
• International Deliveries:
  • Air Freight: ETA normally within 1-14 working days (*Ave: 7 Days) from dispatch date
  • Sea Freight (Shipping): ETA normally within 1-25/45 working days (*Ave: 25 Days) from dispatch date – Give a few extra days for remote areas, where limited delivery services may be available (e.g. Selected week dates for delivery to your area)

*NOTE: ETA’s (Estimated Time of Arrival) provided are within normal economic conditions – Allow for longer delivery time frames in abnormal conditions or where limitations have been put in place that may be outside of our control (e.g. Covid-19 Pandemic).

 *Only available when online for your selection @checkout!

COLLECTION HOURS (BY LOCAL REGION TIME & DAY):

*Excluding Public Holidays ~

• Monday – Thursday: 9:00-16:00
• Friday: 9:00-15:00

When placing an order online, you may have the option to collect or use your own courier – *Only when the option is made available online.

IMPORTANT: Only when your order is ready for collection and once full payment has been received, we will send you the collection details via email. This information will also be available on your online user account.

• On receipt of your collection notification, please collect your order from our dispatch outlet within 7 working days
• Use your order number provided as a collection refence to ensure efficiency & accuracy

Q: My items haven’t arrived yet. What can I do?
A: Please allow for the full ETA time from date of dispatch notification or contact the relevant courier company – As per the details supplied in your ‘shipment/ delivery’ notification email or as per the details on your online user account (*under orders/ shipments/ deliveries). If you still have not received sufficient feedback from the courier within a reasonable time frame, log into your online user account to send a direct message to our ops team for further assistance (*See ‘Communication’ section above for more).

Q:  How do deliveries work if I order from another country/ region?
A: Delivery options will be provided when ordering online or you can select to use your own courier. Any order from outside our local jurisdiction will be best calculated, as per the options available on our website. However, any delivery criterion applicable for orders outside our local borders may be subject to change and we will be in contact is there are any required amendments to your purchase order or delivery service. Please note, any additional fees or services required outside the boundaries of our local control will be for the customer’s account only. Therefore, any additional fees, custom duties, taxes etc. are for your account.

Our primary objective is to provide you with accurate online information to minimize the chances of ‘returned goods’, wherever possible. If however, a product does need to be returned, please take note of the details below ~

• Stock Held Items (SHI): Get in contact to return or exchange an item within 7 working days on receipt of goods. Existing product(s) need to be returned for inspection – They should be in their original condition, unused and in their original packaging. Return costs are solely for the customer’s account unless agreed or stipulated otherwise. Supply outlet(s) standard return policies and warranties apply
• Manufactured On Order (MOO): Customized solutions or products manufactured specifically on order cannot be returned. In rare circumstances, where product faults may occur, these products will be fixed to standard working order, as required. Supply outlet(s) standard warranties apply
• Virtual Products or Services: Non-refundable once the product or service has been received. Any queries will be resolved amicably at management’s discretion
• Downloadable Products: Non-refundable once the product link has been sent for download. Any queries will be resolved amicably at management’s discretion

Select your preferred B2B Partnership option, as below:

If you are a business in retail or resale of goods and services, you may be able to obtain wholesale pricing for resale purposes. Only reputable and registered businesses may apply.

If you are a manufacturer, supplier or service provider – You can register to sell your products and services through our website. Only reputable and registered businesses may apply.