Our Mission: We strive to bring you top local and international brands, products and services. These are available online as:
‘Stock Held Items’ (SHI)
Custom-made items and/or items ‘Manufactured On Order’ (MOO)
‘Virtual’ products & services
All these options can be viewed, quoted or purchased online, at any time of the day. Our primary goal is bring you great value, whilst saving you time and money – Find the best possible pricing right here on our website.
DIY: Our fully functional eCommerce website allows you to obtain quick online quotes or orders for all available products and services with just a few clicks of your mouse. Our automated DIY (Do-It-Yourself) solutions offer you better pricing with significantly lower trading costs. You can even process online quotations and orders using your smart phone. [Learn More]
Dispatch Outlets: When shopping online, you can find the dispatch outlet on the ‘Additional Information’ tab, as per the relevant product page – *Scroll down to full description.[Learn More]
Lead Times: Find lead time & product type on the ‘Additional Information’ tab, as per the relevant product page – *Scroll down to full description.[Learn More]
Delivery & Collection: We always try to offer the best online delivery rates to your door or specified address. *Delivery rates may be subject to change – [Learn More]
Collections are only available as an option when displayed during the online quote or order process (@Checkout) – When selecting products, take note of the ‘dispatch outlet’ as per the tabs on relevant product page; Or Shop by Outlet for collection. [Learn More]
IMPORTANT: All delivery or collection details (when applicable) will be provided when your order is ready for dispatch (Only).
Manual Quotations: If you are not comfortable processing your own quotations or orders online, we will be happy to assist you. However, for items that can be found on our website ‘as standard’, there will be an additional admin fee, which will be included on the quotation or order. If the item in question is not a ‘standard listed’ item on our website, the admin fee will be waivered. For manual quotation or order processing on your behalf, please complete the following form to assist us with retrieving all the required information needed to assist you: Click here for manual quotations & order processing on your behalf
Know the Quote + Order Process?
Review the 5 easy steps for any online quotations or orders, as below ~
Step #1: Simply Sign Up or Sign In
If you don’t already have a user account, simply register or sign in, as below:
Once you have an account, you can shop and add products (or services) to your shopping cart for quotation or immediate order processing. You will also be able to track all details and view order history from your online user account.
*FOR QUOTATION ONLY:
Add required items for quotation to your cart
Then simply select the ‘Quote (Pay later)/ EFT (Electronic Fund Transfer)’ option to pay later via Internet Banking or Bank Deposit
Once approved & you are ready to continue, make payment as per the banking details in the body of the Quotation/ PO email
*FOR IMMEDIATE ORDER PROCESSING:
You will have the option to pay online via credit card, debt card or EFT
For EFT payments, find banking details in the body of the Quotation/ PO email
*IMPORTANT: Please take note of the following for best results ~
Reduced Delivery Costs: To reduce delivery or collection costs (when applicable): Shop by Outlet
Filter by Location: Alternatively, filter by location within the relevant category pages to shop within a specific region
Address Information: In the ‘city’ text field, use your official ‘city name’ (NOT suburb) and correct postal code to obtain the best delivery rate at checkout
Quotations: Quotations or orders will expire after 30 days, where payment has not been received – And will be cancelled accordingly. If however you then decide to continue with an order (PO) thereafter, you can always log into your online user account, then simply go to the relevant quotation/ order and click on the ‘Reorder’ button (link). Quotes (not orders) can be cancelled at any time by logging into your account and selecting the ‘cancel’ option
Order Amendments: Can be done from your online account – Preferably edit the original order; Or cancel and create a new order with the correct items. For any differences in payment, please pay via EFT and inform us via the order feedback form – Include full order amendment details. Orders can only be amended prior to dispatch of Stock Held Items (SHI) or production of items Manufactured On Order (MOO)
Orders (PO): If processed, paid or dispatched, orders can only be amended or refunded as per our ‘Returns/ Exchanges’ policy below
*EMAIL CONFIRMATIONS: All quotations/ orders, invoices, updates and delivery (or collection) notifications will be confirmed via email with full details, including contact information and quick links for your convenience. If emails have not been received, please check your email spam folder.
Step #3: Pay-As-You-Go
When you ready for order processing, simply make payment via your preferred means – Credit Card, Debt Card, EFT or Bank Deposit.
For Stock Held Items (SHI): Full payment will be required for processing & dispatch
For Customized Solutions or Manufacture on Order (MOO): Full payment OR a 50% deposit [min] will be required & settlement prior to dispatch
*FOR EFT PAYMENTS OR BANK DEPOSITS:
On EFT payments, use your Quotation/ PO number
(e.g. SMM #10000XXXX), as your ‘bank reference’
Send proof of payment (POP) to us as per the email address from which you received your Quotation/ PO – *Ideally ‘reply’ to your order email & attach the POP
Step #4: Customized Orders (Only)
Customized orders can be processed online without manual intervention from our team. All relevant options are available for your selection (or comment) when processing quotes or orders online (DIY). For customized orders, digital artwork or samples will be provided for your signed approval, where applicable.
For Colour Accuracy: Pantone colour codes are to be confirmed during the online quote or order process
Specific Fonts: For ‘special fonts’, provide full font name(s) during online quote or order process; Or send us font file(s), as required
Logos & More: Provide all logos (or special designs outside the scope of ‘standard designs’) as high resolution vector (.pdf) file(s). If high res logo(s) is unavailable, our design team can redraw logo(s) at an additional fee (@Hourly rate) – This will be sent to you for your future use
*IMPORTANT: Manual quotation or order processing on your behalf for items that are listed on our website ‘as standard’ will attract an additional admin fee. Online products or services may have limited customization options, owing to practical experience, certifications (approvals) or health and safety standards etc.
Step #5: Lead Times
Orders will be dispatched as per the lead times found on the relevant product profile pages.
Lead Time Procedures & Types:
Lead times are only applicable once payment has been received (*Full payment for stock held items or 50% deposit [min] for customized orders & settlement prior to dispatch) and on receipt of signed artwork approval for customized orders (when applicable). On dispatch, courier and tracking details will be provided.
Stock Held Items (SHI): Normally within 1-5/10 working days (*Ave: 7 working days)
Manufactured On Order (MOO): Customized or manufactured on order – Normally within 1-10/25 working days (*Ave: 14 working days)
Virtual Products or Services: As per lead time on product/ service page – *Find details in the ‘Additional Information’ tabs on product profile pages
Downloadable Products: Download link will be sent via email or available on your online account once full payment has been received
*DON'T FORGET TO CHECK YOUR LEAD TIME!
See essential information in the ‘Additional Information’ tabs on product profile pages – Remember to scroll down & read ALL information on the relevant page.
*IMPORTANT: As above, certain ‘product types’ may have varying lead times – Although we strive to dispatch all orders as quickly as possible, naturally orders with multiple product types will be packaged and dispatched as per the item(s) with the longest lead time. This ensures the most cost effective delivery rate per order. If however you need certain items sooner from a particular outlet (By SupplyID) – Batch products per order by priority (split orders). Splitting orders by lead time (priority) allows for accurate transport calculation and timely delivery. Please note, products ordered from multiple-outlets (i.e. See outlets, by SKU/ SupplyID) will be automatically split by our online system for your convenience and transport calculated accordingly. Lead times may be subject to change depending on stock or production capacity at the time of your order.
Please take note of the points below in conjunction with the screenshots (images), as visual aids ~
Header Menu: Navigate to your relevant online store by region (‘Shop by Region’ – When applicable); Or the ‘Shop by Outlet‘ link to find dispatch outlets by micro-region (Province/ City and/or by brand)
Category Page(s): Find column filters to filter by location >> *Column Header: ‘Dispatched From (Outlet)’
Product Page(s): On each product page, scroll down to the ‘Additional Information’ tabs and find the dispatch outlet by location; Or take note of the SKU (Product ID) to determine the dispatch outlet, Supply ID, Category ID & Product ID
Find product profiles, by category, from our main menus. Various product filters and further details can be found in the category sidebars. Below are some key features to help optimize your shopping experience ~
Product Search: Find search facilities in the website header, footer or category sidebar
Filters: Select from category sidebars to filter products by attribute(s) – i.e. Shop by Location (City), Brand, Category, Colour, Gender, Age etc.
View Details: Click button to open product profile for full product details [OR]
Product Link (Name): Click link to open product profile for full product details
Add to Cart: Click button to add product(s) directly to shopping cart for quotation or ordering
Wish List: Click button to add the product to your wish list
Add to Compare: Click button to add two or more products to ‘compare list’ – From there, view all products in one page view
Recently Viewed Products: Find list in category sidebar(s)
More: Don’t be afraid to try other features for further options & info
Shopping Tips: Product Profile Page
All relevant information can be found on the product profile page(s) – View entire page for full details. Below are some key features to optimize your shopping experience ~
Short Description: Find a summary of product near top of product page
Detailed Description: Detailed description further down product page
SKU & Category Section: Provides unique ‘Stock Keeping Unit’ number – May include details such as: (i) Dispatch Outlet; (ii) Supplier Code; (iii) Category and (iv) Product ID. Description/ link of relevant categories concerned are normally below the product’s SKU number
‘Additional Information’ Tab: May include more detailed dispatch outlet (location) information, lead time, dimensions, technical information and more
Images: Navigate through images for visual review
Pricing: Provided per unit, per set or batched for bulk sales, as indicated on the relevant product page
Tiered Pricing: Discounted pricing on bulk item order, where applicable (e.g. Price normally X; Buy 10+ units for Y > @Discounted pricing)
MOQ: Minimum Order Quantities are only relevant, when indicated
Stock Information: Stock management details for ‘Stock Held Items’ (SHI), where applicable; Items ‘Manufactured On Order’ (MOO) will not have stock management information available, and lead times applicable as above
Review Tab: Third-party ratings & reviews for product
Related Products: In page sidebar or towards bottom of page
More: ‘Add to Wishlist’; ‘Add to Compare; ‘Share’ links etc.
Header & Menus: Find key links in header and menu options.
Category & Product Pages: Find shopping features & key information – Read all details prior to purchase.
We strive to provide the best protection for all parties concerned. Here are just a few trade protection incentive that have been put in place for your peace of mind ~
Registered Suppliers: Only reputable and registered supply outlets are permitted to do business
Fair Trade: Strict policies, terms & conditions need to be adhered to protect all parties concerned
Rating & Reviews: Buyers can view supply outlet ratings and reviews prior to purchase
Communication: Direct messaging and contact with operation team(s) concerned
Artwork: Digital artwork is provided for signed approval on all customized orders, prior to production
Samples: May be provided for approval on high value orders, where applicable
Window Period: Customers have 7 working days to raise any concerns on receipt of goods
Fund Protection: All customer funds are kept in a holding account until the grace period expires
Insurance: To be provided for high value deliveries where our couriers are used
Have Your Say: Provide your own ratings and reviews by brand, product and/or supply outlet
Feedback: Detailed feedback forms (received at our head office) are available regarding brands, products, service, supply outlets and more
Deactivation: Supply outlets with unsatisfactory ratings will be deactivated until issues rectified or de-registered if there is no commitment to improve
Performance: Various performance measures are undertaken for optimum risk management, security and performance, wherever possible
Communication: Contacts + Order Feedback?
Firstly, find all required information by looking up the relevant product page(s), as per the online category, product name or by SKU number (Stock Keeping Unit/ Product ID). For quote and order feedback, review all information on the quote or order email you received. You can also find communication history by simply signing into your online user account.
Find further details on the dispatch outlet profile pages; Or find the ‘supply outlet profile link’ within the ‘Dispatch Outlet’ tab on relevant product profile page.
*IMPORTANT: Lead times only come into effect on receipt of a 50% deposit or full payment. And as per the date of artwork approval for customized orders, when applicable. If your order has surpassed the lead time, as provided hereto, you can request feedback, as below:
Use the messaging facility within relevant dispatch outlet profile pages to send a direct message to the operations team dealing with your order (By supply outlet); Or complete the order feedback form – *Reference quote or order number on all communications (e.g. SMM #10000XXXX)
*We Offer FREE or SPECIAL RATE Delivery for all local deliveries, wherever possible!
I. Online Delivery & Courier Services
*Full tracking details will be provided on dispatch.
Online Deliveries: Virtual products or service will be delivered online or as required at best possible rate
Local Deliveries: Based on economy delivery services & rates –
Main Cities (CBD’s/ Zone #1): ETA normally within 1-4 working days from dispatch date
Zone #2 & #3 (More Remote Areas): ETA normally within +-1-5/7 working days – Give a few extra days for remote areas, where limited delivery services may be available (e.g. Selected week dates for delivery to your area)
Air Freight: ETA normally within 1-14 working days (*Ave: 7 Days) from dispatch date
Sea Freight (Shipping): ETA normally within 1-25/45 working days (*Ave: 25 Days) from dispatch date – Give a few extra days for remote areas, where limited delivery services may be available (e.g. Selected week dates for delivery to your area)
*NOTE: ETA’s (Estimated Time of Arrival) provided are within normal economic conditions – Allow for longer delivery time frames in abnormal conditions or where limitations have been put in place that may be outside of our control (e.g. Covid-19 Pandemic).
II. Postal Services
Air Freight: ETA normally within 1-21 working days (*Ave: 14 Days) from dispatch date
Sea Freight (Shipping): ETA normally within 1-30 working days (*Ave: 25 Days) from dispatch date – Give a few extra days for remote areas, where limited delivery services may be available (e.g. Selected week dates for delivery to your area)
NOTE: ETA’s (Estimated Time of Arrival) provided are within normal economic conditions – Allow for longer delivery time frames in abnormal conditions or where limitations have been put in place that may be outside of our control (e.g. Covid-19 Pandemic).
*IMPORTANT: When processing quotes & orders online, use the full & correct ‘city name’ (NOT suburb) in the delivery address ‘city’ text field & correct postal code for accurate delivery quotation. Counter-to-counter services are only available for certain items where cross-border deliveries are applicable – Full tracking details will be provided on dispatch.
III. Customer Collections & Your Own Courier (*Only when available online for your selection at checkout)
COLLECTION HOURS (BY LOCAL REGION TIME & DAY):
*Excluding Public Holidays ~
Monday – Thursday: 9:00-16:00
When placing an order online, you may have the option to collect or use your own courier – *Only when the option is made available online.
IMPORTANT: Only when your order is ready for collection and once full payment has been received, we will send you the collection details via email. This information will also be available on your online user account.
On receipt of your collection notification, please collect your order from our dispatch outlet within 7 working days
Use your order number provided as a collection refence to ensure efficiency & accuracy
*IMPORTANT: When processing quotes & orders online, use the full & correct ‘city name’ (NOT suburb) in the delivery address ‘city’ text field & correct postal code for accurate delivery or collection options. For collections, standard dispatch lead times still apply, as above. Please use your order number (e.g. SMM #10000XXXX/ INXXXXX), as provided via email or as per your online user account, as a reference on collection.
We try to ensure accurate online delivery rates for all regions, wherever possible. However, these may vary, particularly on larger/ bulk items or orders out of multiple factory outlets/ warehouses.
***All delivery rates may be subject to change, as per third-party service providers***
In rare circumstances where a delivery rate needs to be amended, we will notify you once parcel & delivery details are available. You can either top-up on the delivery amount, collect or use your own courier. Customized or items Manufactured On Order (MOO) are non-refundable on production and/or completion of order, even on delivery terms. T&C’s apply.
Q: My items haven’t arrived yet. What can I do? A: Please allow for the full ETA time from date of dispatch notification or contact the relevant courier company – As per the details supplied in your ‘shipment/ delivery’ notification email or as per the details on your online user account (*under orders/ shipments/ deliveries). If you still have not received sufficient feedback from the courier within a reasonable time frame, log into your online user account to send a direct message to our ops team for further assistance (*See ‘Communication’ section above for more).
Q: How do deliveries work if I order from another country/ region? A: Delivery options will be provided when ordering online or you can select to use your own courier. Any order from outside our local jurisdiction will be best calculated, as per the options available on our website. However, any delivery criterion applicable for orders outside our local borders may be subject to change and we will be in contact is there are any required amendments to your purchase order or delivery service. Please note, any additional fees or services required outside the boundaries of our local control will be for the customer’s account only. Therefore, any additional fees, custom duties, taxes etc. are for your account.
*Regional & International Deliveries: Any fee (i.e. Taxes/ import duties/ custom duties/ courier handling fees on arrival etc.) in your legal jurisdiction are for your account only.
*IMPORTANT: If your parcel’s dimensions and/or weight are outside the specifications for the destination address, then you may be required to pay in an additional top-up fee for the delivery. If you would like to obtain any form of special delivery outside our normal or free delivery offering, when applicable, then you will be required to pay for any additional fees hereto. We always strive to dispatch orders within the dispatch times illustrated on our website and have your parcels delivered within the estimated delivery times provided to us by our service providers. However, delays may occur on occasion. In such instances, we will make every effort to ensure that you are keep up-to-date with the delivery status. All delivery costs, criteria and lead times may be subject to change. All purchase orders and deliveries are as per lead times, our policies, terms and conditions.
Our primary objective is to provide you with accurate online information to minimize the chances of ‘returned goods’, wherever possible. If however, a product does need to be returned, please take note of the details below ~
Stock Held Items (SHI): Get in contact to return or exchange an item within 7 working days on receipt of goods. Existing product(s) need to be returned for inspection – They should be in their original condition, unused and in their original packaging. Return costs are solely for the customer’s account unless agreed or stipulated otherwise. Supply outlet(s) standard return policies and warranties apply
Manufactured On Order (MOO): Customized solutions or products manufactured specifically on order cannot be returned. In rare circumstances, where product faults may occur, these products will be fixed to standard working order, as required. Supply outlet(s) standard warranties apply
Virtual Products or Services: Non-refundable once the product or service has been received. Any queries will be resolved amicably at management’s discretion
Downloadable Products: Non-refundable once the product link has been sent for download. Any queries will be resolved amicably at management’s discretion
*IMPORTANT: On ‘returnable products’, customers have a 7 working day window period to contact us for exchanges or returns – During this period, customer funds are held in a holding account, as per ourtrade protection policy. Thereafter, on expiration, payments will be made to the relevant suppliers of the materials and/or goods. Any exchanges or returns after the window period will be handled based on the supply outlet’s standard return policies, warranties or terms & conditions, where applicable.
On successful inspection of ‘returned goods’, replacement products will be dispatched as soon as possible; Or refunds will be processed on the next scheduled refund date
Refunds are processed in batches twice monthly (*Normally fortnightly intervals)
On successful processing of a refund, a notification will be sent to you; Or status updates can be viewed on your user account