*IMPORTANT: Know the Order Process? Lead times commence on receipt of payment & artwork approval (when applicable) – (i) Full payment required prior to dispatch of Stock Held Items (SHI); (ii) 50% deposit [min] for production to commence, and settlement prior to dispatch for item Manufactured On Order (MOO).
We strive to process & dispatch all orders as quickly as possible. On dispatch, full delivery or collection details (when applicable) will be emailed to you. Take note of all information on relevant product page(s) and order related email(s). Please be sure you are fully aware of all details on our customer service page prior to requesting order feedback.
Lead time queries will only get a response if the order is outside standard lead times. For order feedback, complete the form below, as accurately as possible. If more than one order number is of concern, give specific details, so that we can resolve the issue as quickly as possible.